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we arrived as planned and checked in, and was disappointed with the basic room, entirely my fault, didn't research enough, however, I had the fortune of meeting Nicola (reception holiday rep) and immediately was put at ease, her attitude was the best I have ever encountered, we have stayed in some of the best and expensive hotels in britain and this was the best member of staff I have ever encountered be it in a budget holiday hotel. the premier room was more than acceptable that Nicola upgraded us to, within an hour of our initial discussion. The friendliness of the chalet cleaning staff, and standard of cleaning, superb. Restaurant, yes mass catered, no not stewed re heated food, very good wholesome evening meals, respectable wine list and then breakfast! super, served up by an extremely pleasant chap, Vincent?, after a wobbly start (entirely my fault) a holiday i would recommend to anyone of mature years although we felt young there the attitude of other visitors was great, Value for money, outstanding! and Nicola isn't paid enough! she's the best, and Laura her colleague a super lass too
We have just returned from a lovely weekend from Warner Leisure Hotels in Yarmouth on the Isle of Wight. It was extremely satisfying with excellent food, good facilities and many places to visit in around the island. The staff were very accommodating and organised as well as friendly. The only blots were a smell in our executive chalet and toilet blockage which was raised with a member of staff who was investigating a flooding, she was most unhelpful and dismissive of our claim. The pool was also very poor. But all in all a great weekend with the entertainment second to none.
I have visited this location on numerous occasions, and find it difficult to find a negative. The wellcome is always superb, the location (right on the edge of the Solent) is wonderful, OK, its Chalets, not hotel style rooms. but it just adds to the charm of the place. I always find the staff so friendly, the food is great, entertainment is top standard, and as for value money, well, what can I say? I have visited virtually all the other "Warner" sites, all great, but "Norton Grange" is tops for me